Privacy Policy

Last updated: 2 October 2026

This Privacy Policy explains how Alterside (“we”, “us”) collects, uses, shares and protects information when you use the KnowMee mobile app and the website at knowmee.alterside.io (together, the “Service”). By using the Service you agree to this policy.

1. Information we collect

Information you give us

Data	Why we need it
Phone number	To create your account and log you in with a one-time passcode (OTP). We do not use passwords.
Name, age or date of birth, gender, city, country, preferred gender	To personalise your profile and results and, if you opt in, to power Discover.
Assessment answers and results	To calculate your archetype, dimensions, Marriage Readiness Score and report. Guests may answer anonymously; answers are linked to your account when you sign up.
Work (job title), optional	Shown on your public profile if you add it, so other members get a sense of who you are.
Approximate location, only if you allow it	To show other members how far away you are (“4 km away”) and to power the distance filter in Discover. We ask for your device’s location permission, round the coordinates to roughly 1 km and store only that rounded spot. Other members only ever see the distance, never where you are. You can turn location off in your phone settings at any time; Discover then works without distance.
Profile photo and public-profile photos, bio	Only if you add them. Photos are uploaded when you choose them from your library — we never access your photo library in the background.
“Know more” requests, your answers to them, passes	To deliver a request to the person you chose, let them say yes, not now or no, avoid showing you the same member twice and record when two people have agreed to open their five moments to each other.
Reports and blocks you make	To keep members safe. A report stores who reported whom, the reason you picked and any note you add; the person you report is never told who reported them. A block hides you and that person from each other.
Chat messages and meeting feedback	Once two members have both opened their moments, they can chat. Messages are stored so the conversation is there when you return, and are visible only to the two people in it (and removed if either of you is blocked from the other’s view). After you meet you may tell us how it went (really well, okay or not for me, plus an optional note); this is private to you and used to improve KnowMee. We never read it out to the other person.
Messages you send us	When you contact support.

Information collected automatically

Technical and log data such as IP address, device type, operating system, app version, request timestamps and error logs, used to keep the Service secure and working.
Authentication tokens stored on your device so you stay signed in.

We do not use advertising SDKs, do not track you across other companies’ apps or websites, and do not sell your personal information. We do not collect precise location: only an approximate, rounded location, and only if you grant permission.

2. How we use information

Provide, operate and improve the Service, including generating your reports.
Authenticate you and prevent fraud, abuse and spam.
Show your public profile to other members, only if you create one.
Respond to support requests and send service messages (such as OTPs).
Comply with law and enforce our Terms & Conditions.

3. What other members can see

Your assessment results are private to other members unless you share them. Authorised KnowMee staff can see your assessment answers, how long you took and your results in our admin tools, to run and support the service, and we look at aggregated, anonymised statistics (for example average completion time, or how many members match) to improve KnowMee. If you create a public profile, other members who use Discover can see your name, age, city, work, gender, bio, photos, archetype badge and how far away you are (a distance only, never your location). You can also switch yourself to “not discoverable” to pause your profile. Your five “moments” (the five relationship styles from your deep assessment) are shared with another member only after you both say yes to each other; your score and written report are never shared. You can edit your public profile at any time. Please do not include sensitive details in your bio or photos.

4. How we share information

Service providers that host our servers and databases, deliver one-time passcodes by SMS (when enabled), or help us run the Service. They may only use data to provide services to us.
Other members, as described in section 3.
Legal and safety: where required by law, or to protect the rights, safety and security of our users, the public or the Service.
Business transfers: if we are involved in a merger, acquisition or asset sale, information may transfer as part of that deal, subject to this policy.

5. Retention

We keep your information while your account is active. You can delete your account yourself in the app (Profile → Delete account): your profile, photos, public profile, assessment answers, results and reports, connection requests, chats and meeting feedback are erased immediately and you are signed out. If you cannot use the app, ask us by email and we will do it within 30 days. We keep only what we must: safety reports other members filed about you (so we can act on them), and records of any payment as required by law. After deletion these reports are no longer linked to your name or phone number.

6. Your choices and rights

Access and correction: edit your details on the Profile screen in the app.
Reset assessments: you can reset your assessment results from the Profile screen.
Block or report: use “Report or block” on a profile, a request or a connection in the app.
Delete your account and data: follow the steps on our Support page.
Photos: you can remove or replace photos at any time, and revoke photo access in your device settings.
Location: you can revoke location access in your device settings at any time; your stored approximate location is deleted with your account.

Depending on where you live (for example India under the Digital Personal Data Protection Act 2023, the EEA and UK under the GDPR, or California under the CCPA/CPRA) you may have additional rights, such as to access, port, correct, erase, or object to or restrict processing of your data, and to withdraw consent or lodge a complaint with your local authority. To exercise them, email support@alterside.io. We will not discriminate against you for exercising your rights.

7. Security

We use industry-standard safeguards including encryption in transit (HTTPS), access controls and hashed or expiring authentication credentials. No system is perfectly secure, so we cannot guarantee absolute security.

8. Children

KnowMee is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

9. International transfers

Our providers may process data in countries other than your own. Where required, we use appropriate safeguards for those transfers.

10. Not medical advice

Results are generated from your answers for self-reflection. They are not a diagnosis or professional advice. See our Content & Fair Use policy.

11. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above and, for material changes, notify you in the app or by other reasonable means.

12. Contact us

Alterside — support@alterside.io