KnowMeeSupport
Email us at support@alterside.io for help with your account, OTP codes, your results, or to report a member or piece of content.
Common questions
I didn’t get my OTP
Check that you entered your 10-digit number correctly, wait a minute, then tap Resend OTP. Still stuck? Email us from any address with your phone number.
Can I retake the assessment?
Yes. Open Profile and choose Reset Assessments.
How do I report or block someone?
In the app, tap Report or block on the member’s profile card, on their request, or on their moments screen, then pick a reason. Blocking hides you from each other straight away. You can also email support@alterside.io. We review reports and remove members who break our community rules.
Delete your account and data
The quickest way is in the app: open Profile, tap Delete account, read what will be erased and confirm. Your personal data is erased immediately and you are signed out.
If you cannot open the app, or no longer have it installed:
- Email support@alterside.io with the subject “Delete my KnowMee account”, from an address you can be reached at.
- Include the phone number registered to the account so we can verify it is yours (we may reply with a verification step).
- We will erase your profile, phone number, photos, assessment answers and results, requests, chats and matches within 30 days and confirm by email.
What we may keep: safety reports other members filed about you, and payment records the law requires. Everything else is gone. See our Privacy Policy.